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For/ Freight Forwarding Division |
| CUSTOMER REQUIREMENTS: |
Excellent |
Good |
Poor * |
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| 1) |
Custom Clearance and Transportation: Overall |
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a. Efficiency in Custom Clearance |
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b. Transport and delivery in time |
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| 2) |
Export services: Overall |
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a. How was your cargo handled |
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b. Accuracy of Document issued (AWB/KHA/KHS) |
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| 3) |
Import services: Overall |
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a.Receipt of shipping documents - On time |
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b. How final documents was issued - Correctness |
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| 4) |
Packing services: Overall |
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a. Scheduling of Survey and Packing |
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b. How was the Packing done |
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| COMMUNICATION: |
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| 1) |
Providing information by operation staff |
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| 2) |
Promptness in handling your queries |
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| 4) |
Our telephone response |
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| 5) |
Overall knowledge of our staff |
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| 6) |
Contact maintained by our staff with you |
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| 7) |
Information in case of likely delay / problem |
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| 8) |
Helpfulness in problem situation |
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| ACCOUNTS: |
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| 1) |
Quality of accounting services |
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| If poor, please provide specific details. |
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| ADDITIONAL REMARKS (About quality of our services and suggestion for improvements)* |
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